In order to stay up to date and meet our customers' expectations, it is essential that we understand their needs and preferences. One of the most effective ways to achieve this is to conduct a survey that gives us direct feedback.
We express our deep gratitude to everyone who took the time to share their views through our survey.We believe that understanding your needs and preferences is the key to offering better services.This process of continuous improvement ensures that we can offer services that truly resonate with your needs.
Content of the Survey
The survey included the essential questions focused on different aspects of the interaction between customers and the Hemus production and warehouse facility. Below we give you the opportunity to read the results for each of the areas of the survey, namely:
Cleanliness and maintenance of the common areas of the Hemus production and storage facility?
33,33% of our customers gave us excellent ratings in terms of cleanliness and maintenance of common areas.
33,33% give a good rating in terms of cleanliness and maintenance of common areas.
20,00% gave an average rating for the cleanliness and maintenance of the common areas of the Hemus production and storage facility.
6,67% give an unsatisfactory rating to the performance of the gatekeeping service.
Level of assistance and commitment of the administration and technical support team?
46,15% of our customers believe that the level of commitment of the administration and technical team and technical support is very good.
38,46% of customers consider administration and technical support to be good.
15,38% of customers gave an average rating .
3. Access control on the territory of Hemus production and storage base?
8,33% 8.33% of our customers rated access control as very reliable.
41,67% of participants considered access control to be reliable.
33,33% 33.33% of participants considered it normal.
16,67% 16.67% consider it not very reliable
4. Sufficiency of parking spaces provided?
46,15% of respondents considered parking spaces sufficient.
7,69% think they are not very sufficient.
46,15% of the participants considered the provided parking spaces to be normal.
5. Need concierge service during the day?
16,67% от нашите клинтите я смятат за необходима.
50,00 от участниците смятат за нормална необходимостта от портиерна служба през дена.
25,00 % от участниците смятат за не много необходима портиерната служба през деня.
8,33 % of them think it is not necessary.
6.Need concierge service at night?
38,46 % of the respondents felt that a night-time porter service was very necessary.
15,38 % of them consider it necessary.
23,08% of participants considered the need for a concierge service normal.
15,38 % of the respondents considered the night porter service not very necessary.
7,69 % of them think it is not necessary.
7. Evaluating the performance of concierge colleagues?
25,00% of the participants rated the concierge service as very good
and 50,00% от анкетираните отразяват нивото като добро.
and 16,67% of respondents reflected the level as good.
For the others 8,33% of the respondents the evaluation of the concierge service is low.
8. Infrastructure of Hemus warehouse?
Most of the participants shared their feeling of high level of satisfaction with the services provided by the brand ACTIVITI, as 76,47% said they were extremely satisfied.
23,53% reflect a very good satisfaction with the services of ACTIVITY.
9. Would you recommend Hemus production and warehouse facility to other potential tenants?
53,85% of our customers would recommend Hemus production and warehouse base.
30,77% of our customers would probably recommend us.
15,38% maybe they will recommend production and warehouse base "Hemus".
Graphical representation of the results
Cleanliness and maintenance of the common areas of the Hemus production and storage facility?
Level of assistance and commitment of the administration and technical support team?
Access control on the territory of the production and storage base Hemus?
Sufficiency of parking spaces provided?
Need concierge service during the day?
Need concierge service at night?
Evaluating the performance of concierge colleagues?
Infrastructure of Hemus warehouse?
Would you recommend Hemus production and malt base to other potential tenants?
Excellent
Very good
Good
Satisfactory
Unsatisfactory
I can't estimate
Conclusion
In conclusion, we would like to once again thank all our customers for their contribution to the process of improving our services.
The information gathered will allow us to make informed and informed decisions that will help to improve the quality of services by ensuring that they meet your needs.
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